This website is for the use of FCA authorised mortgage intermediaries only.

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Existing borrowers

You can complete a product switch on behalf of your client under the following circumstances:

Product Switch Eligibility

  • Your client is an existing HSBC UK mortgage customer who originated via a broker
  • Your client is on a Fixed Rate, Term Tracker, Lifetime Tracker or Standard Variable Rate

If your client is looking to switch their current product, they will need to be aware of the following exclusions which will result in their application not proceeding:

Product Switch Exclusions

  • Any account in arrears
  • Any account with consent to let
  • Where there is a product switch application already in progress
  • More than six loan parts
  • More than two applicants
  • Customer receiving foreign currency income or holds assets in a foreign currency for which the loan is to be repaid.
  • Non-UK residents

Further Information

  • For every product switch, a procuration fee of 0.2% will be paid
  • A product switch application can be made up to 90 days in advance
  • Your client can select their preferred product transfer date within the 90 days
  • Your client can exit their current mortgage deal early, subject to any Early Repayment Charges which will be collected directly from your client within two weeks of the product transfer date

Submitting a Product Switch case

To commence a product switch application, select ‘Existing customer’ from the broker portal after logging in.

You will be able to accept a ‘signatureless’ offer on behalf of your client via the web portal

Please note, valuation indexing will be used in the first instance to generate an estimated valuation.

For further information about the Product Switch process for existing HSBC UK mortgage customers, please take a look at our Frequently Asked Questions.

You can also contact your local BDM or our Broker Support Team on 0345 600 5847 (Monday - Friday 9am to 5pm).

This website is for the use of FCA authorised mortgage intermediaries only.

If you reproduce any information contained in this website, to be used with or advise clients, you must ensure it follows the FCA's advising and selling standards.

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