This website is for the use of FCA authorised mortgage intermediaries only.

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New Conveyancing Supplier

During 2017, the mortgage industry has faced a shortage of conveyancing resources impacting on HSBC and other leading banks and building societies. This shortage has created service challenges with the re-mortgage conveyancing panel HSBC uses and therefore, has affected the overall service we have provided.

HSBC for Intermediaries is committed to ensuring that you and your clients receive the best service and we have been working hard to improve this and are now in a position to confirm that we have secured an additional re-mortgage conveyancing supplier (for England and Wales). Optima Legal, has been appointed by HSBC and will be going live on Monday 20 November.

Optima Legal will be an additional service to our users alongside our current supplier, Legal Marketing Services (LMS). Once Optima go live, the current capacity pressures will improve and allow us to handle higher volumes at a much quicker pace.

It is important to note that at application stage you will not know if your case has been allocated to LMS or Optima. The firm will be randomly allocated upon submission based on daily volumes. Both Optima Legal and LMS offer a customer portal which allows your customers to get real time updates, contact the case handler and instantly see what information/documents are outstanding.

This website is for the use of FCA authorised mortgage intermediaries only.

If you reproduce any information contained in this website, to be used with or advise clients, you must ensure it follows the FCA's advising and selling standards.

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