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Step-by-step guide to HSBC mortgages

With our new Mortgage journey, it takes 15 minutes to complete a Decision in Principal, giving customers immediate clarity on how much they can borrow, and evidence of their commitments to vendors and estate agents. It only takes a further 5 minutes to complete the Full Mortgage Application.

If your customer is a remortgage customer, it can take as little as 48 hours for your offer to be ready for you depending on the outcome of your valuation.

Throughout the mortgage journey, we will keep you informed of updates via text message and email. Here's a quick overview of the key stages involved:

1 Find out how much your customer could borrow

Step 1 – Find out how much your customer could borrow

The first step is to run a pre-application check to find out how much we could lend to your customer. You can use the affordability calculator on our website for an accurate indication of how much we could lend, subject to the accuracy of the information provided.

Use our precise affordability calculator to get an accurate projection of how much we could lend

Calculate now

2 Decision in Principal

Step 2 – Decision in Principal

Our mortgage application journey provides a decision in principle that will give our customers a clear, reliable and immediate indicative lending decision based on the information provided and appropriate credit checks.

All the information you enter will be captured and pre-filled when you go on to complete the Full Mortgage application.

Log on to submit a full mortgage application

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3 Submit a full mortgage application

Step 3 – Submit a full mortgage application

As soon as the underwriter reaches a decision, we let you know so you can inform the customer.

If the application is approved, we advise you that we're preparing the offer documents. Where a booking fee applies, we advise whether we can debit it from the customer's HSBC account or whether you need to ask the customer to call us and make a payment before we can issue the mortgage offer.

While the majority of applications are approved, if your customer's application is declined, we always indicate why.

When your customer is ready to proceed, log on to submit the Full Mortgage Application.

Once the application is submitted the next step is to upload the relevant supporting documentation in order for the application to progress. To find out more, see packaging requirements.

You will be informed of updates to your case electronically via email and SMS. To make sure everything goes smoothly, the underwriter may be in touch with you to request more information about the customer, asking you to reply to them directly.

Log on to submit a full mortgage application

Apply now

4 We receive the valuation report

Step 4 – We receive the valuation report

Where a valuation report is required, we will review the results of the valuation against our lending policy. Subject to meeting our lending criteria, we will proceed to Mortgage offer.

5 Final lending decision and Mortgage Offer

Step 5 – Final lending decision and Mortgage Offer

You will receive an automatic update as soon as a final lending decision has been made by HSBC. You can then contact the customer who will receive their mortgage offer via email.

HSBC no longer requires a signed and returned offer document from our customer where a conveyancer is used. A 'signatureless offer' will be sent and is deemed as accepted when we receive the certificate of title.

We will provide the customer with the mortgage offer securely and electronically. The customer will receive a text message with a password that allows them to open and view their mortgage offer sent directly to their email address. A copy of the offer will be available in the web portal and an electronic copy will be sent to the conveyancer.

While the majority of applications are approved, if your customer's application is declined, we always indicate why.

6 We complete the mortgage

Step 6 – We complete the mortgage

Once the solicitor or licensed conveyancer advises that all the legal requirements have been met, we make the funds available for drawdown.

Please note that solicitors will only liaise with HSBC and the customer directly.

We get in touch to let you know when the mortgage is complete - thank you for placing business with HSBC.

This website is for the use of FCA authorised mortgage intermediaries only.

If you reproduce any information contained in this website, to be used with or advise clients, you must ensure it follows the FCA's advising and selling standards.

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