This website is for the use of FCA authorised mortgage intermediaries only.

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Solicitor/Conveyancer Enquiries

HSBC UK is currently experiencing high demand for our products which is having an impact on our current processing times.

In order for us to process your enquiries as quickly as possible, can you please avoid chasing for responses to recent requests or sending multiple requests as standard.


Redemption figures

To avoid duplication, please do not send multiple requests for redemption statements unless completion is imminent (within 2 working days).

If you have previously received a redemption quote, you can use the daily rate of interest from this statement to calculate the full repayment amount up to the day before your customer is due to make a payment. If it is too late to stop the monthly payment, we will automatically return the payment to your customer within 4 working days.

If you have already requested a redemption quote for completion within the next 2 working days, we will honour this even if you receive it after the days cut off for processing, providing the settlement funds are received the following working day.

UK Finance Mortgage Lenders Handbook Part 2 S17 contact point for redemption statements has been updated as follows for all Jurisdictions:

Only submit a request for a redemption statement using one method, if submitting by fax, a hard copy by post is not required.


Submission of Certificate of Title (COT)

For England, Wales and Scotland, please ensure you are selecting the HSBC UK Smart COT option on the LMS Lender document page, which will ensure you receive confirmation when your COT has been received by us.

Please ensure you adhere to Section 10 of the UK Finance Mortgage Lenders Handbook to ensure appropriate notice is given when submitting the COT which is 6 working days for a purchase.

UK Finance Mortgage Lenders Handbook


Fax Number

Our fax number to request redemption statements is 03702 438800.

This website is for the use of FCA authorised mortgage intermediaries only.

If you reproduce any information contained in this website, to be used with or advise clients, you must ensure it follows the FCA's advising and selling standards.

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