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Existing borrowers

When completing a product switch application on behalf of your client you will need to accept the customer offer document to ensure the product switch completes.

You can complete a product switch on behalf of your client under the following circumstances:

Product Switch Eligibility

  • Your client is an existing HSBC UK mortgage customer
  • Your client is on a Fixed Rate, Term Tracker, Lifetime Tracker or Standard Variable Rate

If your client is looking to switch their current product, they will need to be aware of the following exclusions which will result in their application not proceeding:

Product Switch Exclusions

  • Any account in arrears
  • Any account with consent to let
  • Where there is a product switch application already in progress
  • More than six loan parts
  • More than two applicants
  • Any additional changes to the mortgage (i.e. change of term)

Further Information

  • For every product switch, a procuration fee of 0.2% will be paid
  • A product switch application can be made up to 90 days in advance
  • Your client can select their preferred product transfer date within the 90 days
  • Your client can exit their current mortgage deal early, subject to any Early Repayment Charges which will be collected directly from your client within two weeks of the product transfer date

Submitting a Product Switch case

To commence a product switch application, select 'Existing customer' from the broker portal after logging in.

You will be able to accept a 'signatureless' offer on behalf of your client via the web portal. The signatureless offer will need to be accepted otherwise the product switch will not complete.

Please note, valuation indexing will be used in the first instance to generate an estimated valuation.

For further information about the Product Switch process for existing HSBC UK mortgage customers, please take a look at our Frequently Asked Questions.

You can also contact your local BDM or our Broker Support Team on 0345 600 5847 (Monday - Friday 9am to 5pm).

You can complete an Additional Borrowing request on behalf of your client under the following circumstances:

Additional Borrowing Eligibility

  • Your client is an existing HSBC UK mortgage customer
  • Your client is on a Fixed Rate, Term Tracker, Lifetime Tracker or Standard Variable Rate
  • Minimum loan amount of £10,000

If your client is looking to borrow more, they will need to be aware of the following exclusions which will result in their application not proceeding:

Additional Borrowing Exclusions

  • Any account in arrears
  • More than five existing loan parts
  • More than two applicants
  • Indirect security applications
  • Debt consolidation exceeding £50,000 unless the customer holds an existing HSBC bank account.
  • If any existing lending has been drawn down within the last 6 months on the same secured property
  • Shared Ownership/Right to Buy Loan or any other properties under special schemes
  • Any account with consent to let
  • Marital Disputes

Further Information

  • For the new borrowing amount, a procuration fee of 0.4% residential and 0.5% BTL will be paid for the new lending upon completion.
  • You will be able to borrow a minimum of £10,000 on an Additional Borrowing application.
  • Additional Borrowing applications can be used for debt consolidation, home improvements and other lifestyle reasons.

Submitting an Additional Borrowing case

To commence an additional borrowing application, select 'Existing customer' from the broker portal after logging in.

You will be able to accept a 'signatureless' offer on behalf of your client via the web portal.

For further information about the additional borrowing process for existing HSBC UK mortgage customers, please take a look at our Frequently Asked Questions.

You can also contact your local BDM or our Broker Support Team on 0345 600 5847 (Monday - Friday 9am to 5pm).

You can complete a Porting application request on behalf of your client under the following circumstances:

Porting Eligibility

  • Your client is an existing HSBC UK mortgage customer
  • Your client is on a Fixed Rate, Term Tracker, Lifetime Tracker or Standard Variable Rate
  • The eligible rate will need to have at least 6 months remaining
  • The sale and purchase will be completed simultaneously

If your client is looking to port their current product, they will need to be aware of the following exclusions which will result in their application not proceeding:

Porting Exclusions

  • Any account in arrears
  • More than six existing loan parts
  • More than two applicants
  • Indirect security applications
  • Porting a HSBC closed secured loan
  • Equity buy-out (EBO)
  • Marital Disputes
  • Where there is a product switch application already in progress

Further Information

  • For the total borrowing amount, a procuration fee of 0.4% residential and 0.5% BTL will be paid for the new lending upon completion.
  • You will be able to complete Simultaneous Porting applications, where the sale and purchase of a new property complete at the same time.

Submitting a Porting case

To commence a porting application, select 'Existing customer' from the broker portal after logging in.

For further information about the porting process for existing HSBC UK mortgage customers, please take a look at our Frequently Asked Questions.

You can also contact your local BDM or our Broker Support Team on 0345 600 5847 (Monday - Friday 9am to 5pm).

This website is for the use of FCA authorised mortgage intermediaries only.

If you reproduce any information contained in this website, to be used with or advise clients, you must ensure it follows the FCA's advising and selling standards.

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