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Packaging requirements

When you submit a full mortgage application, we'll ask you to upload relevant supporting documentation.

Please note that if all documents are not received within 30 days the application will be cancelled

In addition to providing the correct documentation, please ensure:

  1. The details on the documentation/evidence provided match the details submitted on the application.
  2. The applicant(s) name and address are the same on all the documentation provided.
  3. Accurate email addresses and phone numbers are included within the application for the applicant(s).

All customers

  • Appropriate documentation to verify the customers stated income
  • Bank statements are no longer needed to verify credit commitments, and will be requested by exception only

With effect from 01 November 2020, we will no longer accept furloughed income as part of the affordability assessment. Only earned income relating to the hours worked by the applicant, and paid by their employer, can be taken into consideration.

Please refer to the relevant sections for Employed customers and Self-employed customers below for further detail on documentation required.

Our 95% mortgages are backed by the Government's Mortgage Guarantee scheme.

Eligibility

To be able to apply for one of our 95% mortgages your customers will need to be able to answer yes to the following questions:

  • Do they need to borrow £500,000 or less?
  • Do they have a minimum of 5% deposit?
  • Upon completion of their purchase, will this be the only property they own and will it be their main residence?
  • Can they confirm that the property is not a New Build*, a Flat, or part of a Shared Ownership Equity Scheme?

*A new build property is defined as: a building that has been built in the last 24 months, which includes property bought directly from a builder or developer, a property that has yet to be occupied for the first time or a property that’s currently unoccupied, for example following a renovation or conversion. Not available for Buy to Let.

95% LTV mortgage application

1. Please add a note in the free format box prior to submitting your customer's application, as follows:

[Insert applicant name(s)] have confirmed that they will not, upon completion of this mortgage application, hold any interest in any property, other than the subject property of this application.

Please note, if this is not included, there may be a delay in getting your customer's application to offer.

2. If your customer wants to add the fee(s) to the Loan, the total of the Loan plus the fee must be 95% LTV or less.

3. The LTI is capped at x4.49 for 95% mortgage applications.

  • For all customers, we require the latest months payslip dated within the last 35 days. For any variations to the frequency of pay, please refer to the Evidential Documents Matrix.
  • Documentation is required for bonus, overtime, commission and shift allowance in line with the Evidential Documents Matrix.
  • For customers on or about to take maternity leave, we ask for details including whether their income is affected by reduced hours - if it is, please provide an employer's letter.
  • Evidence of any other income the customer wants us to take into account such as pensions, benefits, investments or rental income.

All European Economic Area (EEA) Nationals and Swiss Nationals are treated as UK nationals.

We also accept applications from Non-EEA Foreign Nationals where they have indefinite leave to remain in the UK, indefinite leave to enter the UK or have been granted a right of abode by the Home Office.

Foreign nationals without indefinite leave in the UK or a right of abode entitlement can apply for a residential mortgage subject to the following criteria (this also applies where there is more than one borrower and at least one of the applicants is a foreign national without indefinite leave to remain in the UK/right of abode):

  • The customer must evidence that they have lived and worked in the UK for a minimum of 12 months at point of application – evidenced by current valid passport with visa stamp or work visa showing date of entry into the UK and evidence of 12 months employment.
  • The customer must have a work permit / visa with at least 12 months left to run until expiry at point of application
  • Maximum LTV of 75% for mortgage borrowing or additional lending
  • Additional lending cannot be used for debt consolidation
  • Deposit is funded from the customer's own resources. Gifts and builder's cash backs are not acceptable, unless they are in addition to the 25% deposit provided from the applicants own resources
  • Foreign nationals without indefinite leave in the UK or no right of abode entitlement not meeting the above criteria are subject to the same criteria as Non-UK residents, as set out in the overseas customers section

When you submit an application online, we automatically run an electronic address check. If the customer's address cannot be verified electronically, we'll ask for one of the following documents. A separate document will be required to verify proof of identification.

  • Non-certified scanned documents for address verification are accepted for business submitted through our broker platform.
  • UK driving licence – a current photocard driving licence, including a provisional photocard driving licence can be used to verify address. A current full paper driving licence can also be used.
  • Council tax bills - valid for the current billing year and dated within the last 13 months. Billing year usually runs from 1 April to 31 March.
  • Mortgage statements - online statements are acceptable when accompanied by a passport, UK photocard driving licence or national identity card. We do not accept mortgage statements from HSBC UK, however statements from First Direct and M&S are acceptable.
  • Credit card statements from Private Bank, John Lewis Partnership Card, M&S and First Direct are acceptable. Online statements are acceptable when accompanied by a passport, UK photocard driving licence or national identity card. We do not accept credit card statements from HSBC UK.
  • Bank, Building Society and Credit Union statements - online statements are acceptable when accompanied by a passport, UK photocard driving licence or national identity card. We do not accept branch printed statements from any lender. Bank statements from HSBC UK are not accepted, however statements from First Direct and M&S are acceptable.
  • Insurance/Investment documents – home, motor and travel insurance documents are not acceptable. Must be dated within the last four months and must indicate that a customer/financial relationship exists with the applicant. John Lewis Partnership, Marks & Spencer, First Direct and HSBC documents are not acceptable.
  • Solicitor's letter confirming house purchase or land registry confirmation. This must be supported by documentation that verifies the applicant’s previous address.
  • Northern Ireland voters card is acceptable when accompanied by a passport, UK photocard driving licence or national identity card.
  • Letter from a university, college or known language school must be dated within the last four months and be on official headed paper with contact name, address and telephone number or email address.
  • National ID card – only acceptable for EEA and Swiss Nationals and must include the applicant’s photograph.
  • Rent card or book – must be from a local council or reputable letting agency (not a private landlord). The card/book must not have expired.

For more information about the types of documents we accept, see Verifying a customer's address (EN.PDF 898KB).

*To find out if a particular country has equivalent legislation and financial standards, please call the helpdesk

When you submit an application online, we automatically run an electronic identity check. If the customer's identity cannot be verified electronically, we'll accept a valid full UK photo card driving licence, this can be used to both identify themselves and verify their address.

If a customer does not have a valid full UK photo card driving licence, we'll ask for one of the following documents. A separate document will be required to verify proof of address.

Non-certified scanned documents for identification are accepted for business submitted through our broker platform.

Our preferred forms of identification are:

  • Signed Passport
  • UK Driving Licence (Photo Card)
  • National Identity Card (EEA and Swiss Nationals only)

If the applicant doesn't have any of the above documents, we can accept one of the following:

  • Benefits Agency Letter
  • Certificate of Travel (Black)
  • Disabled Parking Document (blue or orange)
  • Foreign and Commonwealth Office letter (foreign diplomatic staff only)
  • HMRC Tax Notification (PAYE coding notice, HMRC Notification of Working Family Tax Credit, HMRC Notification of Children's Tax Credit, HMRC Notification of Disabled Persons Tax Credit or HMRC Tax Calculation)
  • Northern Ireland Voter's Card
  • Travel Documents (Blue and Red) issued by the UK Home Office
  • Armed forces Identity card
  • Group Identification form

For more information about the types of documents we accept, see Verifying a customer's identity (EN.PDF 769KB).

For more information, please refer to the Residential lending criteria section.

Open Banking

  • We have partnered with Experian to offer self-employed customers a quicker and easier method for sharing their business bank statements with us. Customers will need to provide their consent for Experian to have one-time access to their account(s) to share statement data with us for use in the underwriting assessment.
  • You will need to check their eligibility for Open Banking by checking their business bank provider is partnered with Experian, and that they’ve got access to manage the account online.
  • More information about these eligibility checks and the full Open Banking process can be found on our dedicated Open Banking page.
  • After that, all you’ll need to do is give them their application reference number and this link:
    www.hsbc.co.uk/mortgages/self-employed-applicants
  • Once the customer has shared their data, you will need to upload the Proof of Income. Please Note – the Proof of Income should be uploaded within the following 7 days to ensure the collected statement data remains valid.
  • If uploading a PDF statement for NatWest, Lloyds, Santander or Barclays it is important that this is kept in the original file format. For all other banks we can accept scanned statements, or screen shots as a last resort in PDF, JPEG or PNG format.

New applications

  • Please check with your customer(s) if their business has been impacted by the recent tightening of COVID restrictions, as this this will not be reflected in their last 60 days’ worth of business bank statements.

    Unfortunately, if your customer(s) is impacted, we will not be able to process an application at this time. As soon as restrictions are eased and they can evidence that their income is no longer impacted, you will be able to submit their application as normal.

Pre-offer applications

  • If your customer(s) has been impacted by the recent COVID restrictions since submitting their application, please contact your local BDM or call the Broker Support Helpdesk to advise us of any changes. If we are not made aware, it could result in them proceeding with borrowing they may not be able to afford.

    Your customer’s application will proceed as normal if their financial situation hasn’t been impacted, however we may ask for further documents to ensure income is sustainable. All self-employed applications will continue to be reviewed by an underwriter.

Sole Trader, Partnerships, LLPs with less than 200 partners

  • Last two years Tax Calculation and corresponding Tax Year Overviews.
  • If providing financial accounts instead of HMRC documents, these must be signed by an accountant.
  • Income affected by Covid-19? Please add a note in the free format box on the broker platform explaining how the income has been affected and the date affected from, before submitting the case.
  • Either January, February or March 2020 business bank statements (or personal account statements if used for business purposes) and:
  • The last 60 days’ worth of business bank statements (or personal account statements if used for business purposes) of which the latest date showing on the statements must be within a week of the application date.
  • There are three options for supplying business bank statement data to us:
    • For HSBC business account customers, we can rely on internal transaction data, as an alternative to obtaining actual bank statements.
    • We are pleased to offer customers the option of sharing transaction data via Open Banking. For more information on this process please click here.
    • If Open Banking isn’t an option, you can still upload statements manually. It is recommended you use PDF format. Screen shots from an online account will be accepted as a last resort and can be uploaded in PDF, JPEG or PNG format.

Limited Companies

  • Last two years finalised financial accounts (the most recent of which must be no more than 18 months old). If there are multiple directors within the business, and the financial accounts do not confirm the distribution of salary to each director, then evidence will be required from either the last two years P60’s or last two years Tax Calculations and corresponding Tax Year Overviews.
  • Income affected by Covid-19? Please add a note in the free format box on the broker platform explaining how the income has been affected and the date affected from, before submitting the case.
  • Either January, February or March 2020 business bank statements (or personal account statements if used for business purposes) and:
  • The last 60 days’ worth of business bank statements (or personal account statements if used for business purposes) of which the latest date showing on the statements must be within a week of the application date.
  • There are three options for supplying business bank statement data to us:
    • For HSBC business account customers, we can rely on internal transaction data, as an alternative to obtaining actual bank statements.
    • We are pleased to offer customers the option of sharing transaction data via Open Banking. For more information on this process please click here.
    • If Open Banking isn’t an option, you can still upload statements manually. It is recommended you use PDF format. Screen shots from an online account will be accepted as a last resort and can be uploaded in PDF, JPEG or PNG format.
  • All applications will continue to be reviewed by an underwriter.
  • Financial accounts do not have to be signed by an accountant unless they are being provided by an International customer for a Limited Company based overseas.

LLP with 200 or more partners

  • Letter issued by either the company finance director or accountant.
  • Must detail the customer's earnings over the past two years and be dated within the last three months.
  • Evidence of any other income the customer wants us to take into account such as pensions, benefits, investments or rental income

This website is for the use of FCA authorised mortgage intermediaries only.

If you reproduce any information contained in this website, to be used with or advise clients, you must ensure it follows the FCA's advising and selling standards.

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