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Complaints

HSBC for Intermediaries


This information is correct as of 22nd May 2017

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Complaints

Who is your complaint about?


My complaint is about HSBC:

If you wish to make a complaint about HSBC please contact us at:

HSBC Bank plc
Customer Care Team
PO Box 6125
Coventry
CV3 9GW

Telephone: 0800 881155

(text-phone 03457 125 563)

Lines are open 9am to 5pm Monday to Friday. To help us continually improve our service, and in the interests of security, we may monitor and/or record your communications with us.

Email: customer.care.team@hsbc.com

Full details of our customer complaints procedures can be found here:

http://www.hsbc.co.uk/1/2/contact-and-support/feedback-and-complaints

My complaint is about my mortgage broker:

If you wish to make a complaint about your mortgage broker please contact the Intermediary Firm or Intermediary Network that they are associated with. Links to the complaints procedures for all of our active Intermediary Firms and Networks can be found here

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