Broker support

Please refer to the Criteria page for our lending policy, for case tracking please see the Application platform dashboard.

If you require further assistance, there are various ways you can get in touch; via our Chat facility, telephone or your local BDM.

To help us to provide you with the best possible service, please ensure you contact us using one communication channel at any one time.

If you are experiencing issues with our application platform, please click here for further guidance.

For detailed guidance and support with keying the application, please visit our Application Help Centre.

Chat with us

Our Chat facility gives you quick access to a member of our experienced UK based Broker Support Team who will be happy to provide assistance with all your queries.

Please contact us on

0345 600 5847

Monday - Friday, 9am - 5pm

Press 1 if you are a customer calling to pay a fee
Press 2 for policy and criteria questions
Press 3 for assistance with keying a new application
Press 4 for case updates or queries relating to valuations / solicitors, or to amend customer / solicitor or direct debit details
Press 5 to contact our High Value Mortgage Service for applications over £1m

To amend an application, please see below guidance on how to request the required change.

Solicitor panel checker

Check if your chosen Solicitor / Conveyancer is on our panel and can act on the case without incurring additional costs.

Check solicitor

Solicitors / Conveyancers only

If you are a Solicitor / Conveyancer and have a query, please visit LMS Secure Link in the first instance to review the guidance. If your query relates to imminent completion or exchange, you can call our Help Desk on 0370 6007722, or chat with us via our Conveyancer Helpdesk.

Please note that we will only be able to verify Solicitor / Conveyancer telephone calls to this number following a written request or a request via LMS Secure Link. Please refer to the criteria section Solicitors / Conveyancers only for more information.

We are not able to deal with any broker enquiries via this telephone number.

Amending an application

What change is required?	Notes:	Submit request via:
Loan details – e.g. amount / term / purchase price Extension to offer	For loan amount changes please refer to our guide here before submitting the request to prevent any delays	Application amendment form
Rate only	For rate only changes please refer to our guide here before submitting the request, as certain application types can be actioned via our 'Chat with us' service	Application amendment form Chat with us
Registration details		Change to registration form
Direct debit / solicitor / customer details	For personal detail changes, if the customer has any current HSBC products, they will need to contact HSBC directly to amend their existing customer profile before we can make any changes to their application.	Telephone – option 4

Find your BDM

Our experienced field and telephone based Business Development Managers are on hand to provide you with dedicated support.

To find your BDM, please complete below fields and click ‘Click to find your BDM’.

The rising costs of living

How to help your customer

Accessibility and disability

Once you have submitted an application, you can tell us about any additional support needs your customer may require by completing an online form. To access the form, please click here.

We'll only ever use this information to provide a better banking service.

For a full list of support services available, please click here.