This website is for the use of FCA authorised mortgage intermediaries only.
Broker support
Please refer to our Criteria page for all the information you will need on our lending policy, or for application updates please view case tracking on the broker platform.
If you still haven’t found what you are looking for and require further assistance, there are various ways you can get in touch; via our Chat facility, telephone or your local BDM.
Our Chat facility gives you quick access to a member of our experienced Broker Support Team who will be happy to provide assistance with all your queries.
Please contact us on
0345 600 5847Monday - Friday, -
Press 1 for assistance with registrations or inputting a new application
Press 2 for policy and criteria questions
Press 3 for queries relating to valuations or solicitors details
Press 4 for case updates
Frequently asked questions
- Do I need to notify you if I want to cancel a case?
- What proof of income do you need for self-employed customers?
- If the term extends beyond retirement age, how do you assess affordability?
- What's your policy on lending to foreign nationals living in the UK?
- Which documents do you accept as proof of address?
- Which documents do you accept as proof of identity?
- How soon can a customer remortgage after taking out a purchase?
- When can I submit an additional borrowing application?
- What is your policy on new-build properties?
- Are overpayments allowed?
Find your BDM
Our experienced field and phone based Business Development Managers are on hand to provide you with dedicated support.
To find out who your BDM is please use our ‘Chat with us’ facility, providing your name, firm and FCA reference.
Chat with usNews
Latest updates
Our Press Office does not have access to any customer details and is not able to assist with customer enquiries. If you are a broker and would like further information, please refer to our Broker support page.
If you are a journalist, please email us at: UKPressOffice@hsbc.co.uk
- Changes to our mortgage products 29 November 2021
- Changes to our mortgage products 4 November 2021
- Changes to our mortgage products 28 October 2021
- Changes to our mortgage products 14 October 2021
- Changes to our mortgage products 6 October 2021
- Financial Reporter: In The Spotlight with Chris Pearson, HSBC UK
- Changes to our mortgage products 23 September 2021
- Changes to our mortgage products 14 September 2021
- Changes to our mortgage products 26 August 2021
- Changes to our mortgage products 17 August 2021
- Changes to our mortgage products 10 August 2021
- Changes to our mortgage products 3 August 2021
- Changes to our mortgage products 6 July 2021
- Changes to our mortgage products 17 June 2021
- Changes to our mortgage products 10 June 2021
- Changes to our mortgage products 27 May 2021
- Changes to our mortgage products 6 May 2021
- Changes to our mortgage products 19 April 2021
- HSBC UK cuts 20 mortgage rates and increases lending limits
- Changes to our mortgage products 18 March 2021
- Changes to our mortgage products 15 March 2021
- HSBC UK cuts 15 mortgage rates and comments on Budget announcements
- Changes to our mortgage products 4 March 2021
- HSBC UK updates mortgage rates and bonus payments
- Comment from HSBC UK’s Head of Intermediary Mortgages, Chris Pearson
- Accelerated onboarding helps HSBC UK hit broker milestone
- Changes to our mortgage products 16 February 2021
- HSBC UK cuts mortgage rates across the board by up to 0.40%
- Changes to our mortgage products 26 January 2021
- HSBC UK’s 90% LTV back on sale
- Changes to our mortgage products 12 January 2021
- HSBC UK re-introduces mortgages at 90% LTV
What has changed?
- September 2021View update
- August 2021View update
- July 2021View update