This website is for the use of FCA authorised mortgage intermediaries only.

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Broker support

Please refer to our Criteria page for all the information you will need on our lending policy, or for application updates please view case tracking on the broker platform.

If you still haven’t found what you are looking for and require further assistance, there are various ways you can get in touch; via our Chat facility, telephone or your local BDM.

Chat with us

Our Chat facility gives you quick access to a member of our experienced Broker Support Team who will be happy to provide assistance with all your queries.

Please contact us on

0345 600 5847

Monday - Friday, -

  • Press 1 for assistance with registrations or inputting a new application

  • Press 2 for policy and criteria questions

  • Press 3 for queries relating to valuations or solicitors details

  • Press 4 for case updates

Frequently asked questions

Find your BDM

Our experienced field and phone based Business Development Managers are on hand to provide you with dedicated support.

To find out who your BDM is please use our ‘Chat with us’ facility, providing your name, firm and FCA reference.

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Latest updates

Our Press Office does not have access to any customer details and is not able to assist with customer enquiries. If you are a broker and would like further information, please refer to our Broker support page.

If you are a journalist, please email us at:

What has changed?