This website is for the use of FCA authorised mortgage intermediaries only.
Broker support
Please refer to our Criteria page for all the information you will need on our lending policy, or for application updates please view case tracking on the broker platform.
If you still haven’t found what you are looking for and require further assistance, there are various ways you can get in touch; via our Chat facility, telephone or your local BDM.
To help us to provide you with the best possible service, please ensure you contact us using one communication channel at any one time.
Our Chat facility gives you quick access to a member of our experienced UK based Broker Support Team who will be happy to provide assistance with all your queries.
Please contact us on
0345 600 5847Monday - Friday, -
Press 1 if you are a customer calling to pay a fee
Press 2 for policy and criteria questions
Press 3 for assistance with keying a new application
Press 4 for case updates or queries relating to valuations / solicitors
Press 5 to contact our High Value Mortgage Service for applications over £1m
Solicitors / Conveyancers only
If you are a Solicitor / Conveyancer and have an urgent query, you can call us on:
0370 6007722.
Please note that we will only be able to verify Solicitor / Conveyancer telephone calls to this number following a written request. Please refer to the criteria section Solicitors / Conveyancers only for more information.
We are not able to deal with any broker enquiries via this telephone number.
Frequently asked questions
- Do I need to notify you if I want to cancel a case?
- What proof of income do you need for self-employed customers?
- If the term extends beyond retirement age, how do you assess affordability?
- What's your policy on lending to foreign nationals living in the UK?
- Which documents do you accept as proof of address?
- Which documents do you accept as proof of identity?
- How soon can a customer remortgage after taking out a purchase?
- When can I submit an additional borrowing application?
- What is your policy on new-build properties?
- Are overpayments allowed?
Find your BDM
Our experienced field and phone based Business Development Managers are on hand to provide you with dedicated support.
To find out who your BDM is please use our ‘Chat with us’ facility, providing your name, firm and FCA reference.
Chat with usThe rising costs of living
How to help your customer
Accessibility and disability
Once you have submitted an application, you can tell us about any additional support needs your customer may require by completing an online form. To access the form, please click here.
Once you have submitted an application, you can tell us about any additional support needs your customer may require by contacting our help desk on 0345 600 5847 (please ensure you have their consent prior to contacting us).
We'll only ever use this information to provide a better banking service.
For a full list of support services available, please click here.