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Intermediaries

This website is for the use of FCA authorised mortgage intermediaries only.

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With effect from 16th June 2024, our Terms and Conditions have been updated.
If an amendment to a Purchase or Remortgage application that has reached formal offer is requested after 16th June, an updated mortgage deed signed by the customer(s) will be required by the acting Solicitor / Conveyancer.
Submitted applications that require an amendment prior to this date will not be impacted by the above change.

Broker support

Please refer to our Criteria page for all the information you will need on our lending policy, or for application updates please view case tracking on the broker platform.

If you still haven’t found what you are looking for and require further assistance, there are various ways you can get in touch; via our Chat facility, telephone or your local BDM.

To help us to provide you with the best possible service, please ensure you contact us using one communication channel at any one time.


Change to registration details
Amend an application
Amend a product on submitted application
Request an offer extension

If you would like to amend the date of a Product Switch, please call our Helpdesk, Line Option 4.

We may not be able to amend an application once we have received a request for funds from the solicitor.

Chat with us

Our Chat facility gives you quick access to a member of our experienced UK based Broker Support Team who will be happy to provide assistance with all your queries.

Please contact us on

0345 600 5847

Monday - Friday, -

  • Press 1 if you are a customer calling to pay a fee

  • Press 2 for policy and criteria questions

  • Press 3 for assistance with keying a new application

  • Press 4 for case updates or queries relating to valuations / solicitors

  • Press 5 to contact our High Value Mortgage Service for applications over £1m

Solicitors / Conveyancers only

If you are a Solicitor / Conveyancer and have an urgent query, you can call us on:
0370 6007722.

Please note that we will only be able to verify Solicitor / Conveyancer telephone calls to this number following a written request. Please refer to the criteria section Solicitors / Conveyancers only for more information.

We are not able to deal with any broker enquiries via this telephone number.

Frequently asked questions

Find your BDM

Our experienced field and phone based Business Development Managers are on hand to provide you with dedicated support.

To find out who your BDM is please use our ‘Chat with us’ facility, providing your name, firm and FCA reference.

Chat with us

The rising costs of living

How to help your customer

Accessibility and disability

Supporting your customer's everyday banking needs.

Once you have submitted an application, you can tell us about any additional support needs your customer may require by contacting our help desk on 0345 600 5847 (please ensure you have their consent prior to contacting us).

We'll only ever use this information to provide a better banking service.

For a full list of support services available, please click here.

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