Intermediaries
This website is for the use of FCA authorised mortgage intermediaries only.
Complaints
Please contact HSBC UK at:
Post
HSBC UK Bank plc
Customer Service Centre
BX8 1HB
Telephone
0800 881155
Monday - Friday, 9am - 5pm.
To help us continually improve our service, and in the interests of security, we may monitor and/or record your communications with us.
Text-phone
03457 125 563
Monday - Friday, 9am - 5pm.
To help us continually improve our service, and in the interests of security, we may monitor and/or record your communications with us.
Full details of our customer complaints procedures can be found here:
http://www.hsbc.co.uk/1/2/contact-and-support/feedback-and-complaints
Frequently asked questions
- Do I need to notify you if I want to cancel a case?
- What proof of income do you need for self-employed customers?
- If the term extends beyond retirement age, how do you assess affordability?
- What's your policy on lending to foreign nationals living in the UK?
- Which documents do you accept as proof of address?
- Which documents do you accept as proof of identity?
- How soon can a customer remortgage after taking out a purchase?
- When can I submit an additional borrowing application?
- What is your policy on new-build properties?
- Are overpayments allowed?
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