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Intermediaries

This website is for the use of FCA authorised mortgage intermediaries only.

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Complaints

If your complaint is regarding your Mortgage Broker, please select the firm from the below list for their complaints process:

2 Plan Wealth Management Limited
https://2plan.com/docs/Your_Guide%20To%20Making%20A%20Complaint.pdf
Alexander Hall Associates Limited
https://www.alexanderhall.co.uk/about/complaints.html
Arun Estate Agencies Limited
https://www.arunestates.co.uk/customer-concerns
Brook Financial Services Ltd
https://www.mortgageadvicebureau.com/your-rights
Capital Private Finance Ltd
https://intermediaries.hsbc.co.uk/pdfs/Capital-Private-Finance.pdf
Capricorn Wealth Management Limited
https://www.theopenworkpartnership.com/contact-us/help-when-things-go-wrong
Charles Cameron & Associates Ltd
https://ccameron.co.uk/complaints
Choice Mortgage Solutions Limited
Please refer to below process.
Clear Mortgage Solutions Limited
https://www.mortgageadvicebureau.com/your-rights
CMG Advisers LLP
https://www.theopenworkpartnership.com/contact-us/help-when-things-go-wrong
Connells Residential
Please refer to below process.
Coreco Partners LLP
https://intermediaries.hsbc.co.uk/pdfs/Coreco-Partners-LLP.pdf
Cornerstone Financial Group Ltd
Please refer to below process.
Countrywide Principal Services Limited
https://www.countrywide.co.uk/mortgages/about/complaints
Embrace Financial Services LTD
https://www.primis.co.uk/privacy-notices/complaints/
Fairstone Mortgage Solutions Ltd
https://www.fairstone.co.uk/how-to-make-a-complaint
First Mortgage Limited
https://intermediaries.hsbc.co.uk/pdfs/First-Mortgage-Limited.pdf
Flagstone Financial Management Ltd
https://intermediaries.hsbc.co.uk/pdfs/Flagstone.pdf
Fluent Mortgages Limited
https://www.fluentmoney.co.uk/how-to-complain
Francis Stone Ltd
https://www.primis.co.uk/privacy-notices/complaints
Heron Financial Limited
https://www.primis.co.uk/privacy-notices/complaints/
Hey Habito Ltd
https://help.habito.com/en/articles/2800866-how-to-make-a-complaint
Housesimple Financial Services Ltd
https://strike.co.uk/legal/complaints-procedure
Just Mortgages Direct Limited
https://www.theopenworkpartnership.com/contact-us/help-when-things-go-wrong
Knight Frank Finance LLP
https://intermediaries.hsbc.co.uk/pdfs/Knight-Frank-Finance.pdf
Life's Great Limited
https://mojomortgages.com/documents/mortgage/Mojo%20Customer%20Complaints%20Procedure.pdf
Lifetime Wealth Management Ltd
Please refer to below process.
LIFT-Mortgages Limited
https://www.lift-financial.com/website-disclaimer
Linear Mortgage Network Limited
https://www.primis.co.uk/privacy-notices/complaints
London and Country Mortgages Ltd
https://www.landc.co.uk/contact-us/how-to-complain
London Private Finance Ltd
https://www.sesame.co.uk/Consumers
LRG Financial Services Limited
Please refer to below process.
Mortgage Advice Bureau
https://www.mortgageadvicebureau.com/your-rights
Mortgage Force (UK) Ltd
https://mortgageforce.co.uk/yourrights.html
New Homes Group Ltd
https://www.thenewhomesgroup.co.uk/complaints-procedure/
Private Finance Limited
https://intermediaries.hsbc.co.uk/pdfs/Private-Finance.pdf
Professional Mortgage Services UK LLP
https://intermediaries.hsbc.co.uk/pdfs/PMS.pdf
Quilter Financial Planning Solutions Limited t/a Positive Solutions
https://www.quilter.com/help-and-support/contact-us/making-a-complaint
Radcliffe & Newlands Ltd
https://www.theopenworkpartnership.com/contact-us/help-when-things-go-wrong
Sequence (UK) Limited
https://www.sequencehome.co.uk/complaints-mortgage-and-insurance-services-including-lettings-insurance
Smart Advice Financial Solutions Limited
https://smartadvicefs.co.uk/yourrights
SPF Private Clients Limited
https://intermediaries.hsbc.co.uk/pdfs/SPF.pdf
Springtide Capital Limited
https://intermediaries.hsbc.co.uk/pdfs/Springtide.pdf
The Finance Planning Group Limited
https://financeplanning.co.uk/complaints
The Mortgage Store
Please refer to below process.
The New Homes Group Limited
https://www.thenewhomesgroup.co.uk/complaints-procedure
Trinity FG Ltd
https://www.primis.co.uk/privacy-notices/complaints
Trinity Rose Private Finance Limited
https://www.mortgageadvicebureau.com/your-rights
Trussle Lab Ltd
https://better.co.uk/complaints
Wesleyan Financial Services Ltd
Please refer to below process.

If your broker firm is not listed:

Please contact your broker directly by phone, online or your complaints procedure may be in your Terms of Business document.

If your complaint is regarding your HSBC UK Mortgage:

Full details of our customer complaints procedures can be found here.




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