Our latest service levels
Week commencing 27/06/2022
We have recently been experiencing high volumes of applications and amendments, which is impacting our service levels. We are doing everything we can to improve our current position.
Please check the case tracking facility and the messages section on our broker portal and refer to the service levels below before contacting our broker support team for a case update.
Please ensure your cases are fully packaged prior to submission so we can process your customer's application to offer as quickly as possible.
|Type||Average number of days' assessment|
Buy to let
Residential applications in progress
Assessing supporting documents
Responding to Broker messages
Reviewing Application Amendment Forms
Broker Support Helpdesk
Answering your calls (average for June)
Call Answering Time
Packaging your cases
For employed and self-employed customers, please refer to the Packaging requirements page for requirements.